Process-based organizations: Structure & Integration
February 18th, 2009
Process-based organizations: Structure and integration
Totok Sugiharto , Contributor | Wed, 02/18/2009 2:55 PM | Management
Hammer and Champy (1993) define a business process as “a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer”.
In every organization, the processes are at the very heart because they are the means through which companies create value for their customers. Major processes such as sales, logistics and manufacturing almost always draw on multiple functional skills and cross the external boundaries of the company.